Ron

Hi ez2type2017,

You should be able to claim your license through Keyclone at this point. If you are experiencing issues, please do not hesitate to reach out via one of the methods on the contact us page.

https://solidice.com/contact

Hey dajjal1983,

Sorry to hear you had a problem with your Keyclone key. If we haven't already resolved your issue, you can message us on Facebook here (https://www.facebook.com/Solidice-744017122312250/) or message Tiny here on the site (https://solidice.com/account/messages/new?to=tiny) and they will be able to help you out.

Thanks

Closing this topic as we've been discussing it here: http://solidice.com/forums/692/topic/bfa-support?page=1

Hey Zeta,

Sorry for my ignorance, but what needs to be updated to support 8.1?

Is it just that the addon shows as out of date in-game? Or are you experiencing issues with the data that oGear is showing on the character screen?

Thanks

All the thanks go to Tiny... I just uploaded the new version :).

Happy to hear you are still enjoying the addon!

Hey all,

oGear 0.2.5a has been published with fixes to support WoW 8.0.1.

Greetings nathanmnm,

My deepest apologies for the inconvenience you have experienced with your license activation.

If you have not yet resolved your issue, please do contact us using the options on your contact us page and we will do our best to accommodate you as soon as possible.

Hey ntmk,

Terribly sorry about the issues you were experiencing recovering your other account. We identified and fixed some issues with the account recovery flow. Thank you for bringing this to our attention.

If you still wish to recover your other account, you should be able to now with hopefully no issues.

Apologies again for the inconvenience with recovering your account.

If you are still experiencing issues with your Keyclone license, I recommend checking out the troubleshooting guide (https://solidice.com/forums/16/topic/keyclone-license-troubleshooting). If you continue to experience issues after following the guide, I would recommend contacting Tiny directly via the options listed on our contact us page, and he should be able to take a look as soon as possible.

Apologies again for the inconvenience.

Greetings shovelit and ubun00b,

Would you be able to run through our troubleshooting guide and let us know if these steps resolve the issue?

https://solidice.com/forums/16/topic/keyclone-license-troubleshooting

Shovelit, if you continue to experience issues with the transfer, please try contacting Tiny via the methods listed on our Contact Us page.

Apologies for the frustrations and inconvenience!

Greetings kydaze1 and LatexOne,

Would you be able to run through our troubleshooting guide and let us know if these steps resolve the issue?

https://solidice.com/forums/16/topic/keyclone-license-troubleshooting

Apologies for the frustrations and inconvenience!

Keyclone License Troubleshooting

If you are experiencing issues with your Keyclone license, or a "LICENSE HAS EXPIRED" message, please try the below steps:

  1. Remove/delete all previous versions of Keyclone from your computer.
    1. Ensure that you have removed all previously downloaded Keyclone installer files from your downloads directory or other directories.
  2. Download the latest version from Solidice (https://solidice.com/downloads/windows/keyclone).
  3. Execute/run the auto unzip installer which you just downloaded (ex: keyclone_v1.9i.4.exe).
  4. Run the Keyclone executable file which was unpacked from the zip file.
  5. Click the "transfer" button and follow the prompts to transfer your license to the current system.
    1. You will be required to have access to the email account for the PayPal account that was originally used to purchase Keyclone.

If you are still experiencing issues, please contact us via one of the contact methods listed on our Contact Us page for the quickest response.

Hi sullydabaws, I think we were able to get your issue resolved earlier, however, if you are still experiencing issues please feel free to reach out again.

Apologies for the trouble.