Transfer never actually sends email

I built a new rig, paid for this a while back, tried to 'transfer' button thats on the program it says it will email me it never does.
Please confirm that the email is not in your spam, junk, or trash folders. 
I am not stupid, I already checked that. Thanks.
the email is sent immediately when you see the 'processed and sent' message.

it could be your email provider blocking it.  see if you can white list
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