I paid and i didn't get it to work.

Hello i have paid for keyclone license usage yesterday and it doesn't seem to work when i click the Transfer button it says error while processing ur request, is there something i have to do to get my keyclone to start working? otherthan paying which i already did i paid 20$ for license via paypal to the user i got directed to to when i pressed the button "Get license" someone answer me if u don't mind i also already sent to an email to keyclone@solidice.com but no one answered me back

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